Privacy Statement

Revised February 2022

This Privacy Policy applies to Dufrene Building Materials / 1-800-REPAIRS and its related corporate entities and affiliates. It describes how we collect, hold, use, and disclose your personal information and how we maintain the quality and security of your personal information under applicable privacy laws.

Dufrene Building Materials / 1-800-REPAIRS values and respects the privacy of all people – including our customers, business partners, investors and suppliers. We are committed to building trust by ensuring that your personal information is handled appropriately by our staff, business partners and our service providers, in accordance with applicable privacy laws and community expectations.


The types of personal information we collect will depend on the nature of our relationship with you. This may include the following:

  • contact details (including name, address, email, or phone number);

  • other demographic information such as age, gender, or interests;

  • company details;

  • employment details;

  • educational qualifications;

  • financial information; and

  • information about your interactions with us, including digital information, device identifiers, cookies, location information, and browsing history.


We collect personal information about you in the following ways:

Direct collection

We will collect your personal information directly from you when you:

  • visit or create an account or profile on one of our websites;

  • conduct training via one of our websites;

  • engage with communications from us (including any of our newsletters) or notifications about offers or connections to contractors;

  • Ask about any of our products, including when you request a brochure (or other marketing material) or when you request a product sample;

  • provide feedback on any of our products or website features;

  • apply for a job with us; or

  • engage with us on social media.

Indirect collection

There may be occasions when we collect information about you indirectly from third parties or publicly available sources. Such third parties may include people or organizations who provide leads and marketing, promotional and data analysis services to us. We may combine this information with information we already have about you to help us understand trends, behavior, and use of our products. These third parties may set and access cookies, pixel tags, and similar technologies on your device, which may have cookies with varying expiration periods. Those parties may, likewise, collect various types of information about your browser, device, or browsing activities through use of these cookies.


We use and disclose personal information for many purposes, including to:

  • provide you with information about our products or information that we think may interest you;

  • provide you with updates or materials relevant to your use of Dufrene Building Materials / 1-800-REPAIRS websites and products;

  • facilitate business relationships with contractors, distributors, customers or employees;

  • fulfill requests for information, brochures, catalogs, and samples;

  • address complaints;

  • conduct market research on our products;

  • deliver personalized offers and interest-based ads;

  • for analytic and statistical purposes, for example contacting you for your views on our products and notifying you about changes or developments to our products;

  • to ensure that our content is presented in the most effective manner for you on your device; or

  • to enforce any contractual obligations.


We may disclose your personal information to:

  • our related corporate entities and/or associated companies;

  • builders or contractors where you have given us permission to pass your details to that builder or contractor;

  • organizations with whom we have arrangements for the purpose of promoting our products and effectively running our business;

  • our agents, contractors and external advisers who carry on our functions and activities or who assist us to carry on our functions and activities;

  • organizations who are contracted by us to perform certain services, such as maintaining our websites, providing storage management services, delivering product samples, and providing software services that help us run our business effectively; or

  • Any other parties to whom we are authorized or required by law to disclose information.

In addition, in the future, we may sell some or all of our assets. In such transactions, personal information may be one of the transferred business assets. In the event of a sale of our assets, personal information may be transferred to the buyer of those assets.


We may change or update portions of this Privacy Policy (including any supplements) in the future. When we do, we will post it on our websites. Your continued use of our websites following the posting of changes means you accept the changes.

If you have any questions, concerns, or suggestions regarding this privacy policy, please contact us at